GambleAware closure labelled ‘a tragedy’ ahead of levy implementation
July 26, 2025

GambleAware closure labelled ‘a tragedy’ ahead of levy implementation

The Statutory Levy has been described as causing an ‘exodus of talent’ from the UK’s gambling harm treatment and prevention sector, following news of GambleAware’s closure.

GambleAware stated that as a result of the statutory levy it will undergo a “managed closure” by the end of March 2026. The charity had been acting as the commissioner of gambling harm treatment programmes since its foundation in 2002.

Jordan Lea, Founder of DealMeOutreacted to the news on LinkedIn, describing GambleAware as the most recognisable, and respected brands to the population, and holds vast, specialised expertise in research, evaluation and commissioning.

He added: “It is an aberration that the implementation of the Statutory levy is causing so many job losses, creating an exodus of talent from our sector.”

What is the statutory levy?

Following changes made by the government, operators in the UK are now required to contribute to a statutory levy to support research, education and treatment (RET), with contributions determined by companies’ gross gambling yield.

As a result, the NHS will now take over from third sector organisations, such as GambleAware, as the main administrator of the treatment and prevention of gambling harms.

Up to £100m per year is expected to be raised by the new levy. 20% of which will go to the Research Commissioner, UK Research and Innovation, to research to establish a bespoke Research Programme on Gambling, as well as the UK Gambling Commission, to direct further research in line with licensing objectives.

The Prevention Commissioner, Office for Health Improvement and Disparities (OHID), will receive 30% of the levy funding. OHID will develop a comprehensive approach to prevention and early intervention.

Meanwhile, 50% of the levy funding will go to the Treatment Commissioner, NHS England and relevant bodies in Scotland and Wales, who will commission treatment and support services in collaboration with the third sector.

Andy Boucher, Chair of trustees, GambleAware, commented: “The introduction of the new statutory levy and the appointment of the three new commissioners for gambling harms research, prevention and treatment means that, as expected, the work historically delivered by GambleAware will now transition to the UK government and new commissioners across England, Scotland and Wales.

“We have advocated for the introduction of a statutory system for many years and are proud of our contribution to its implementation. Alongside this, we are also proud of the impact GambleAware’s prevention and treatment activity has had in supporting tens of thousands of people over the years, through our national campaigns and our commissioned partners, including the National Gambling Support Network.

“Our main priority continues to be keeping people safe from gambling harm and to ensure stability and continuity for our beneficiaries as the new commissioners take over. The GambleAware website and critical prevention resources continue to provide accessible support for all.”

Building on current progress

Whilst Boucher welcomed the new era, he urged NHS England, OHID, UK Research and Innovation, and the appropriate bodies in Scotland and Wales to ‘build upon the current system’s achievements and insights to ensure learnings are carried forward’.

Reacting to the news, the Minister for Gambling Baroness Twycross, who is being charged with leading this new approach to addressing gambling harms, praised the work of GambleAware, and the wider third sector, and promised that the new levy will build on the work of such organisations.

She said: “As the new statutory gambling levy system comes into effect, managing a smooth and stable transition is an absolute priority, and we are taking significant steps to maintain service provision. The new levy system will build on the successes of the current system to improve and expand efforts to further understand, tackle and treat harmful gambling.

“I want to thank GambleAware and all their staff for their efforts to support those in need across our country.”

A crucial junction

GambleAware highlighted the importance of its work in May, revealing that it had witnessed a 50% increase in self-referrals to regional support providers since April 2023.

The figures from the charity revealed that over 110,000 people had accessed some level of support from its National Gambling Support Network (NGSN) since its foundation in April 2023. Brief interventions, typically a short conversation on how to reduce the risk of gambling harm saw a 93% increase.

As a result, this underlines the importance of a smooth transition to the stewardship of gambling harm treatment by the NHS to ensure that those in need get the necessary help.

The Statutory Levy has been described as causing an ‘exodus of talent’ from the UK’s gambling harm treatment and prevention sector, following news of GambleAware’s closure.

GambleAware stated that as a result of the statutory levy it will undergo a “managed closure” by the end of March 2026. The charity had been acting as the commissioner of gambling harm treatment programmes since its foundation in 2002.

Jordan Lea, Founder of DealMeOutreacted to the news on LinkedIn, describing GambleAware as the most recognisable, and respected brands to the population, and holds vast, specialised expertise in research, evaluation and commissioning.

He added: “It is an aberration that the implementation of the Statutory levy is causing so many job losses, creating an exodus of talent from our sector.”

What is the statutory levy?

Following changes made by the government, operators in the UK are now required to contribute to a statutory levy to support research, education and treatment (RET), with contributions determined by companies’ gross gambling yield.

As a result, the NHS will now take over from third sector organisations, such as GambleAware, as the main administrator of the treatment and prevention of gambling harms.

Up to £100m per year is expected to be raised by the new levy. 20% of which will go to the Research Commissioner, UK Research and Innovation, to research to establish a bespoke Research Programme on Gambling, as well as the UK Gambling Commission, to direct further research in line with licensing objectives.

The Prevention Commissioner, Office for Health Improvement and Disparities (OHID), will receive 30% of the levy funding. OHID will develop a comprehensive approach to prevention and early intervention.

Meanwhile, 50% of the levy funding will go to the Treatment Commissioner, NHS England and relevant bodies in Scotland and Wales, who will commission treatment and support services in collaboration with the third sector.

Andy Boucher, Chair of trustees, GambleAware, commented: “The introduction of the new statutory levy and the appointment of the three new commissioners for gambling harms research, prevention and treatment means that, as expected, the work historically delivered by GambleAware will now transition to the UK government and new commissioners across England, Scotland and Wales.

“We have advocated for the introduction of a statutory system for many years and are proud of our contribution to its implementation. Alongside this, we are also proud of the impact GambleAware’s prevention and treatment activity has had in supporting tens of thousands of people over the years, through our national campaigns and our commissioned partners, including the National Gambling Support Network.

“Our main priority continues to be keeping people safe from gambling harm and to ensure stability and continuity for our beneficiaries as the new commissioners take over. The GambleAware website and critical prevention resources continue to provide accessible support for all.”

Building on current progress

Whilst Boucher welcomed the new era, he urged NHS England, OHID, UK Research and Innovation, and the appropriate bodies in Scotland and Wales to ‘build upon the current system’s achievements and insights to ensure learnings are carried forward’.

Reacting to the news, the Minister for Gambling Baroness Twycross, who is being charged with leading this new approach to addressing gambling harms, praised the work of GambleAware, and the wider third sector, and promised that the new levy will build on the work of such organisations.

She said: “As the new statutory gambling levy system comes into effect, managing a smooth and stable transition is an absolute priority, and we are taking significant steps to maintain service provision. The new levy system will build on the successes of the current system to improve and expand efforts to further understand, tackle and treat harmful gambling.

“I want to thank GambleAware and all their staff for their efforts to support those in need across our country.”

A crucial junction

GambleAware highlighted the importance of its work in May, revealing that it had witnessed a 50% increase in self-referrals to regional support providers since April 2023.

The figures from the charity revealed that over 110,000 people had accessed some level of support from its National Gambling Support Network (NGSN) since its foundation in April 2023. Brief interventions, typically a short conversation on how to reduce the risk of gambling harm saw a 93% increase.

As a result, this underlines the importance of a smooth transition to the stewardship of gambling harm treatment by the NHS to ensure that those in need get the necessary help.

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